Return Policy

Project TCG Refund & Return Policy

Last Updated: September 17, 2026

Thank you for shopping with Project TCG. Due to the collectible nature of trading card products, limited availability, and frequent market price fluctuations, most products sold by Project TCG are final sale.

Please review this policy carefully before completing your purchase.

Trading Card Products — Final Sale

ALL TRADING CARD PRODUCT SALES ARE FINAL.

Project TCG does not accept returns or exchanges on trading card products, including unopened or factory-sealed products.

This includes, but is not limited to:

Booster boxes and booster packs
Booster cases
Elite Trainer Boxes
Collection boxes
Starter and structure decks
Tins and special sets
Individual cards (singles)
Graded cards
Promotional cards
Other sealed or individual TCG products

An item remaining unopened or factory sealed does not make it eligible for return.

Please verify the product, set, language, quantity, and other product details before completing your purchase.

Singles & Graded Cards

All sales of individual trading cards and graded cards are final.

Card condition can be subjective. Project TCG does not guarantee that any raw card will receive a particular grade from PSA, BGS, CGC, or any other grading company.

Minor manufacturing characteristics such as centering, print lines, surface imperfections, whitening, edge wear, or similar factory-related imperfections are not considered product defects.

Damaged or Incorrect Items

If you receive an incorrect item or an item that has been significantly damaged during shipping, please contact us at:

support@projecttcg.com

within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the affected product
Photos of the shipping box and packaging
A clear photo of the shipping label

Please keep the product and all original packaging until your claim has been resolved.

After reviewing the claim, Project TCG may, as appropriate, offer a replacement, refund, partial refund, or store credit.

Do not return an item without receiving return authorization from Project TCG.

Packaging Condition

Unless specifically advertised otherwise, Project TCG does not guarantee collector-grade or mint-condition outer packaging.

Minor cosmetic imperfections to packaging may occur during manufacturing, distribution, or shipping. These may include:

Small dents
Minor corner wear
Scratches
Minor tears
Shrink-wrap imperfections
Minor box compression
Other minor cosmetic packaging imperfections

Minor cosmetic damage to the outer packaging does not automatically qualify an item for a return, replacement, or refund.

Significant shipping damage will be reviewed on a case-by-case basis.

Order Cancellations

If you need to request an order cancellation, contact support@projecttcg.com as soon as possible.

Cancellation requests are not guaranteed.

Once an order has entered processing, been packed, shipped, or had a shipping label/tracking number issued, it may no longer be canceled.

Approved cancellations may be subject to a 15% cancellation/restocking fee, where applicable.

Pre-Orders

PRE-ORDERS ARE FINAL SALE.

Pre-orders reserve anticipated inventory for the customer and generally cannot be canceled because of a change of mind, market conditions, or changes in secondary-market value.

Cancellation requests may be considered by Project TCG on a case-by-case basis but are not guaranteed.

If Project TCG approves a pre-order cancellation, a 15% cancellation fee may be deducted from the refund.

If Project TCG is unable to fulfill a pre-order because of manufacturer or distributor allocation, shortage, cancellation, or another supply issue, the affected unfulfilled portion of the order will be refunded without a cancellation fee.

Market Price Changes

Trading card products may experience significant and rapid changes in market value.

Changes in market price do not qualify an order for cancellation, return, refund, store credit, or price adjustment.

If a product decreases in market value after purchase, Project TCG will not refund or credit the difference.

Likewise, Project TCG will not cancel a confirmed customer order solely because the market value of the product has increased.

Release Date Changes & Delays

Pre-order release dates are estimates based on information provided by publishers, manufacturers, and distributors.

Release dates may change without notice.

Delays caused by publishers, manufacturers, distributors, shipping carriers, or other circumstances outside Project TCG's reasonable control do not automatically qualify an order for cancellation or refund.

Approved Returns

If Project TCG authorizes a return, the item must be returned according to the instructions provided by our Support Team.

Approved returns generally must be shipped within 14 days of return authorization.

Unauthorized returns may be refused.

Once an approved return is received and inspected, eligible refunds are generally processed within 3–7 business days to the original payment method.

Your bank or payment provider may require additional time to post the refund.

Shipping Charges

Original shipping charges are generally non-refundable.

If an approved return is due to an error made by Project TCG, we will provide appropriate return shipping instructions.

For customer-related returns or other exceptions approved by Project TCG, the customer may be responsible for return shipping and applicable restocking fees.

Refused & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Packages returned because of an incorrect or incomplete address, refused delivery, failure to claim the package, or unsuccessful delivery attempts may be subject to:

Original shipping charges
Return shipping charges
Reshipping charges
Carrier fees
A 15% restocking fee, where applicable

Original shipping charges are non-refundable.

Lost or Delivered Packages

If a package appears to be lost in transit, please contact us so we can assist with an eligible carrier investigation or claim.

If tracking shows a package as delivered but you cannot locate it, please contact the shipping carrier and Project TCG as soon as possible.

A carrier delivery scan does not automatically qualify an order for a refund or replacement. Claims will be reviewed based on the circumstances and applicable carrier procedures.

Event Tickets & Vendor Tables

Unless otherwise stated on the applicable event page:

Event tickets, tournament registrations, and vendor table purchases are final sale and non-refundable.

Failure to attend an event does not qualify for a refund.

If Project TCG cancels an event, affected customers will be provided with applicable refund, credit, transfer, or rescheduling information.

Event-specific terms displayed at the time of purchase may apply.

Chargebacks & Payment Disputes

If you experience an issue with your purchase, please contact support@projecttcg.com first so we have an opportunity to investigate and resolve the issue.

Project TCG reserves the right to provide applicable order records, tracking information, policies, and customer communications to payment processors and financial institutions when responding to payment disputes.

Fraudulent or abusive payment disputes may result in cancellation of outstanding orders and restrictions on future purchases.

Policy Abuse

Project TCG reserves the right to limit or refuse future transactions in cases involving suspected fraud, repeated improper chargebacks, repeated cancellation requests, or abuse of our return and refund policies.