Refund policy
Thank you for shopping with Project TCG.
Due to the collectible nature of trading card products, limited product availability, and frequent market price fluctuations, many products sold by Project TCG are considered final sale.
Please review this policy carefully before placing your order. By completing a purchase with Project TCG, you acknowledge and agree to the terms below.
1. TRADING CARD PRODUCTS — ALL SALES FINAL
ALL SALES OF TRADING CARD PRODUCTS ARE FINAL.
Project TCG does not accept returns or exchanges on trading card products, regardless of whether the product remains unopened or factory sealed.
This includes, but is not limited to:
- Booster Boxes
- Booster Packs
- Booster Cases
- Elite Trainer Boxes
- Collection Boxes
- Starter Decks / Structure Decks
- Tins
- Special Sets
- Individual Cards (Singles)
- Graded Cards
- Promotional Cards
- Tournament or Event Products
- Other sealed or individual Trading Card Game products
An item being unopened or factory sealed does not make it eligible for return.
Please confirm the product, quantity, language, set, and other applicable details before completing your purchase.
2. SINGLES & GRADED CARDS
All sales of individual trading cards (“Singles”) and graded cards are final.
Card condition may be subjective. Unless specifically stated otherwise, Project TCG does not guarantee that a raw card will receive any particular grade from PSA, BGS, CGC, or any other grading company.
Minor manufacturing imperfections, including but not limited to centering, print lines, surface imperfections, edge wear, whitening, or similar factory-related conditions, are not considered defects.
For graded cards, the condition and grade assigned by the applicable grading company will control.
3. DAMAGED OR INCORRECT ORDERS
If Project TCG ships you an incorrect item, or if your order arrives with significant shipping damage, please contact us at:
within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the affected product(s)
- Photos of the shipping box
- A clear photo showing the shipping label
- Any additional photos reasonably requested by our Support Team
Please keep the product and all original shipping materials until the claim has been resolved.
Depending on the circumstances and product availability, Project TCG may offer a replacement, store credit, partial refund, or refund.
Do not return any product without receiving return authorization from Project TCG.
4. PRODUCT & PACKAGING CONDITION
Trading card products are collectible products, but the outer packaging is primarily intended to protect the contents inside.
Minor cosmetic imperfections to outer packaging do not qualify as product defects.
Examples may include:
- Small dents
- Scratches
- Minor tears
- Loose or imperfect shrink wrap
- Small corner damage
- Minor box compression
- Manufacturer packaging imperfections
- Cosmetic damage occurring during normal shipping and handling
Project TCG does not guarantee “mint condition” outer packaging unless specifically stated on the product page.
Significant shipping damage will be reviewed on a case-by-case basis.
5. ORDER CANCELLATIONS
In-Stock Products
Cancellation requests must be submitted as soon as possible to:
Project TCG may attempt to accommodate a cancellation request if the order has not yet entered processing.
However, cancellation is not guaranteed.
Once an order has been processed, packed, shipped, or assigned a tracking number, it cannot be canceled.
Project TCG reserves the right to approve or deny cancellation requests at its discretion.
6. PRE-ORDER POLICY
PRE-ORDERS ARE FINAL SALE.
When you place a pre-order, Project TCG reserves inventory specifically for your order based on anticipated inventory from manufacturers and distributors.
Pre-orders therefore generally cannot be canceled, returned, or refunded because of a change of mind or market price.
If you need to request a pre-order cancellation, please contact:
Any cancellation is subject to approval by Project TCG and is not guaranteed.
If Project TCG approves a pre-order cancellation, a 15% cancellation fee may be deducted from the refund.
Repeated pre-order cancellation requests may result in restrictions or cancellation of future pre-orders.
7. MARKET PRICE FLUCTUATIONS
Trading card products may experience significant changes in market value before and after release.
Changes in market price are not grounds for cancellation, return, refund, store credit, or price adjustment.
If the market price of a product decreases after you place an order, Project TCG will not refund or credit the difference.
Likewise, Project TCG will not cancel a confirmed customer order solely because the market price of the product has increased.
By purchasing or pre-ordering a trading card product, you accept the risk of normal market price fluctuations.
8. PRE-ORDER RELEASE DATES
Release dates listed on ProjectTCG.com are based on information provided by publishers, manufacturers, and distributors and are estimates unless otherwise stated.
Release dates may be delayed or changed without notice.
Manufacturer, publisher, shipping, or distributor delays are outside of Project TCG's control and do not automatically qualify an order for cancellation or refund.
If your order contains multiple products with different release dates, the order may be held until all products are available unless otherwise arranged.
9. PRE-ORDER ALLOCATIONS
Trading card products are sometimes subject to manufacturer or distributor allocations.
Project TCG makes every reasonable effort to fulfill confirmed pre-orders. However, quantities supplied to us may occasionally be reduced or canceled by a manufacturer or distributor.
If Project TCG is unable to fulfill all or part of your order because of an allocation or supply issue, we may:
- Refund the unavailable portion of the order;
- Offer store credit;
- Offer an alternative product or quantity with your agreement; or
- Cancel and refund the affected order.
If Project TCG is unable to fulfill a product, you will not be charged a cancellation fee for the portion that Project TCG cannot fulfill.
Project TCG is not responsible for changes in secondary-market value resulting from product delays, allocations, shortages, or cancellations outside of our control.
10. SHIPPING DAMAGE CLAIMS
Shipping carriers may require evidence before approving a damage claim.
If your package arrives significantly damaged, please photograph the package before discarding the shipping box or packaging materials.
You may be required to provide:
- Photos of the shipping box
- Photos of all sides of the package
- Photos of the damaged merchandise
- Photos of internal packaging
- A photo of the shipping label
Failure to retain the packaging or provide sufficient evidence may affect our ability to submit or approve a shipping claim.
11. DOMESTIC RETURNS FOR APPROVED CLAIMS
If Project TCG determines that an item qualifies for return because of an incorrect shipment or other approved issue, we will provide return instructions.
When applicable, Project TCG may provide a prepaid return shipping label.
Approved returns must generally be shipped within 14 days of receiving return authorization.
Returned products must include all original contents and packaging.
Once the return has been received and inspected, approved refunds are generally processed within 3–7 business days.
12. INTERNATIONAL ORDERS
International customers must report incorrect or significantly damaged orders within 7 days of delivery.
Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These fees are not collected or controlled by Project TCG and are generally non-refundable.
If an international return is approved, return shipping arrangements will be determined on a case-by-case basis.
Project TCG is not responsible for delays caused by customs authorities or international carriers.
13. REFUSED, UNCLAIMED & UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to Project TCG because of:
- An incorrect or incomplete address
- Customer refusal
- Failure to claim the package
- Failed delivery attempts
- Other customer-related delivery issues
the customer may be responsible for the original shipping cost, return shipping cost, and any additional reshipping costs.
If a refund is approved instead of reshipment, applicable shipping costs and a 15% restocking fee may be deducted from the refund.
Original shipping charges are non-refundable.
14. LOST OR STOLEN PACKAGES
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's tracking and delivery process.
If tracking shows an unusual delay or indicates that a package may be lost in transit, please contact us so we can assist with a carrier claim when applicable.
If tracking shows that a package was successfully delivered but you cannot locate it, please contact the carrier and Project TCG as soon as possible.
Project TCG will assist with eligible carrier claims but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
15. REFUNDS
Approved refunds will generally be issued to the original payment method.
Once Project TCG issues a refund, the time required for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.
Shipping charges are generally non-refundable unless the refund is the result of an error made by Project TCG.
16. CHARGEBACKS & PAYMENT DISPUTES
If you experience a problem with your order, please contact:
before initiating a payment dispute or chargeback so that our Support Team has an opportunity to resolve the issue.
Fraudulent, abusive, or improper chargebacks may result in:
- Cancellation of outstanding orders
- Cancellation of pending pre-orders
- Restrictions on future purchases
- Suspension or closure of the customer's Project TCG account
Project TCG reserves the right to provide order records, tracking information, applicable policies, and customer communications to payment processors and financial institutions when responding to a payment dispute.
17. EVENT TICKETS & TOURNAMENT REGISTRATIONS
Unless otherwise specifically stated on the event page:
All event ticket and tournament registration sales are final and non-refundable.
This includes:
- Trading Card Shows
- Tournaments
- Pre-Release Events
- Store Events
- Special Events
- Vendor Registrations / Vendor Tables
Failure to attend an event does not qualify for a refund.
If Project TCG cancels an event, affected customers will receive information regarding applicable refunds, credits, transfers, or rescheduling options.
Event-specific policies listed on an event page may supersede this general policy.
18. FINAL SALE ITEMS
The following items are considered FINAL SALE unless Project TCG shipped an incorrect item or otherwise approves an exception:
- All sealed Trading Card Game products
- Booster Boxes and Cases
- Booster Packs
- Individual Trading Cards
- Graded Cards
- Promotional Cards
- Opened or unsealed products
- Pre-orders
- Clearance products
- Products marked “Final Sale”
- Event tickets
- Tournament registrations
- Vendor tables and registrations
19. POLICY ABUSE & RIGHT TO REFUSE SERVICE
Project TCG reserves the right to limit or refuse future transactions in cases involving suspected fraud, repeated payment disputes, repeated pre-order cancellation requests, return abuse, or other misuse of our policies.
Any such determination will be made by Project TCG based on the circumstances of the transaction.
CONTACT INFORMATION
Project TCG
Email: support@projecttcg.com
Address:
41-11 Haight St
Flushing, NY 11355
For questions regarding an order, cancellation request, damaged shipment, or other purchase-related issue, please contact our Support Team during normal business hours.
Thank you for shopping with Project TCG and being part of our trading card community.