Shipping policy
Last Updated: September 3, 2026
Thank you for shopping with Project TCG. This Shipping Policy explains how orders are processed, shipped, and handled after shipment.
By placing an order with Project TCG, you agree to this Shipping Policy, along with our Terms of Service and Refund, Return & Cancellation Policy.
1. ORDER PROCESSING
In-stock orders are generally processed within 1–3 business days, excluding weekends, holidays, major product release periods, and other high-volume periods.
Processing times are estimates and are not guaranteed.
During major TCG releases, holidays, promotions, or periods of unusually high order volume, additional processing time may be required.
Once an order has entered processing, we may not be able to modify or cancel it.
2. SHIPPING METHODS & DELIVERY TIMES
Available shipping methods and estimated shipping costs will be displayed at checkout.
Delivery estimates provided at checkout or by the shipping carrier are estimates only and do not constitute guaranteed delivery dates unless specifically stated otherwise.
Delivery times may be affected by circumstances outside Project TCG's reasonable control, including:
- Carrier delays
- Weather conditions
- Transportation disruptions
- Holidays
- Customs processing
- Natural disasters
- Incorrect or incomplete addresses
- Other carrier or logistical delays
Project TCG is not responsible for carrier delays outside of our reasonable control.
3. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Recipient name
- Street address
- Apartment / Suite number
- City
- State
- ZIP / Postal Code
- Country
before submitting your order.
If you notice an error, contact:
as soon as possible.
We will attempt to assist with address changes before shipment, but address changes are not guaranteed once an order has entered processing.
Once an order has shipped, Project TCG may be unable to change or redirect the delivery address.
4. TRACKING INFORMATION
When tracking is available, customers will receive tracking information after the shipping label has been created.
Please allow time for the shipping carrier to scan and update the tracking information.
The creation of a shipping label does not necessarily mean that the carrier has already physically received or scanned the package.
Tracking updates are controlled by the applicable shipping carrier after the package enters the carrier's network.
5. PRE-ORDERS
Pre-order release dates are estimates based on information provided by manufacturers, publishers, and distributors.
Release dates may change without notice.
Pre-orders generally ship after Project TCG receives the applicable inventory and the product becomes eligible for release and shipment.
Manufacturer, publisher, distributor, or carrier delays may affect the estimated shipment date.
A release or shipping delay outside of Project TCG's reasonable control does not automatically qualify an order for cancellation or refund.
Please review our Refund, Return & Cancellation Policy for additional pre-order terms.
6. ORDERS CONTAINING PRE-ORDER & IN-STOCK ITEMS
If an order contains both in-stock products and pre-order products, Project TCG may hold the entire order until all products are available for shipment.
Similarly, if an order contains multiple pre-order products with different release dates, the order may be shipped when the final product in the order becomes available.
Customers who would like available products shipped separately should place separate orders.
If Project TCG agrees to split an existing order, additional shipping charges may apply.
7. TCG RELEASE DATES
Certain Trading Card Game products may be subject to manufacturer or publisher release-date restrictions.
Project TCG may not be permitted to ship certain products before an authorized release date.
An order being placed early does not guarantee delivery on or before the official release date.
Project TCG does not guarantee release-day delivery unless specifically stated in writing for the applicable product or shipping service.
8. PRODUCT ALLOCATIONS
Trading card products may be subject to manufacturer or distributor allocations.
If Project TCG receives less inventory than expected, shipment of affected pre-orders may be delayed, reduced, or canceled.
If Project TCG is unable to fulfill all or part of an order, the unavailable portion will be handled according to our Refund, Return & Cancellation Policy.
Project TCG is not responsible for changes in secondary-market value resulting from manufacturer delays, distributor allocations, shortages, or shipping delays.
9. SHIPPING & PACKAGING CONDITION
Project TCG takes reasonable care when packaging orders for shipment.
However, trading card products pass through manufacturers, distributors, warehouses, and shipping carriers before reaching customers.
As a result, minor cosmetic imperfections to outer product packaging may occur.
Examples include:
- Small dents
- Minor corner wear
- Small scratches
- Minor tears
- Shrink-wrap imperfections
- Minor box compression
- Other cosmetic packaging imperfections
Unless specifically advertised otherwise, Project TCG does not guarantee collector-grade or mint-condition outer packaging.
Minor cosmetic damage to outer packaging does not automatically qualify an order for a refund, replacement, or return.
10. SIGNIFICANT SHIPPING DAMAGE
If your order arrives with significant shipping damage, contact:
within 7 days of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photos of the damaged product
- Photos of the shipping box
- Photos of the internal packaging
- A clear photo of the shipping label
Do not discard the shipping box or packaging materials until the claim has been resolved.
Shipping carriers may require photographs or inspection of the original packaging when processing a claim.
Project TCG will review eligible damage claims according to our Refund, Return & Cancellation Policy.
11. LOST PACKAGES
If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact Project TCG.
We may contact the shipping carrier and initiate a missing-package investigation or claim when appropriate.
Carrier investigations may take additional time to complete.
A replacement or refund, when applicable, may be issued after the carrier investigation or claim has been sufficiently resolved.
12. PACKAGES MARKED “DELIVERED”
If tracking information shows that a package was successfully delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members, employees, neighbors, front desk staff, or building management where applicable;
- Confirm that the shipping address on your order is correct; and
- Contact the shipping carrier regarding the delivery.
You should also contact support@projecttcg.com as soon as possible so we can assist where appropriate.
Project TCG may assist with an eligible carrier investigation or claim.
However, a carrier's confirmed delivery scan does not automatically qualify an order for a refund or replacement.
Any resolution will depend on the circumstances of the shipment and applicable carrier claim procedures.
13. THEFT AFTER DELIVERY
Customers are responsible for providing a secure delivery location.
Project TCG is not responsible for theft occurring after a package has been properly delivered to the address provided by the customer, except to the extent otherwise required by applicable law.
For higher-value orders, Project TCG may require a signature upon delivery or use additional shipping security measures.
14. SIGNATURE REQUIREMENTS
Project TCG reserves the right to require an adult or other applicable signature confirmation for certain orders, including high-value orders.
A signature requirement may be added at Project TCG's discretion for fraud prevention or shipping security.
Customers are responsible for ensuring that an authorized person is available to receive a signature-required shipment.
15. REFUSED & UNCLAIMED PACKAGES
Packages that are:
- Refused by the recipient
- Not claimed
- Returned after unsuccessful delivery attempts
- Returned because of an incorrect or incomplete address
may be returned to Project TCG by the shipping carrier.
Customers may be responsible for:
- Original shipping charges
- Return shipping charges
- Reshipping charges
- Applicable carrier fees
- An applicable 15% restocking fee
Original shipping charges are generally non-refundable.
16. RETURN TO SENDER
If an order is returned to Project TCG as undeliverable, we will attempt to determine the reason for the return.
If the return resulted from an incorrect address or another customer-related issue, additional shipping charges may be required before the order can be shipped again.
If a refund is approved instead of reshipment, applicable shipping costs and restocking fees may be deducted from the refund.
17. INTERNATIONAL SHIPPING
International customers are responsible for ensuring that products ordered from Project TCG may legally be imported into their destination country.
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Customs processing fees
- Other government or carrier charges
Unless specifically stated otherwise, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Project TCG.
Project TCG is not responsible for customs delays or additional charges imposed by customs authorities, governments, or shipping carriers.
18. INTERNATIONAL CUSTOMS & REFUSED SHIPMENTS
Customers are responsible for paying applicable customs duties, taxes, and import fees.
If an international shipment is refused, abandoned, or returned because the customer failed to pay customs charges or complete required customs procedures, any refund approved by Project TCG may be reduced by:
- Original shipping charges
- Return shipping charges
- Customs charges
- Brokerage charges
- Carrier fees
- Applicable restocking fees
Project TCG will not intentionally misrepresent the value or contents of a shipment on customs documentation.
19. SHIPPING INSURANCE
Project TCG may purchase shipping insurance or other carrier protection for certain shipments at our discretion.
The existence of shipping insurance does not guarantee an immediate refund or replacement.
Customers must reasonably cooperate with any carrier or insurance investigation, including providing photographs, documentation, statements, or other information required to process the claim.
20. HIGH-VALUE ORDERS
Project TCG may apply additional security procedures to high-value orders.
These procedures may include:
- Signature confirmation
- Address verification
- Payment verification
- Identity or order verification
- Shipping insurance
- Temporary shipment holds while verification is completed
These measures are intended to help protect both Project TCG and our customers from fraud, theft, and shipping loss.
21. SHIPPING COSTS
Shipping costs are calculated based on factors that may include destination, package size, package weight, shipping method, and carrier rates.
Shipping charges are generally non-refundable after an order has shipped, except where otherwise required by law or where Project TCG determines that an error was made on our part.
22. CHANGES TO THIS SHIPPING POLICY
Project TCG reserves the right to update this Shipping Policy from time to time.
Changes will become effective when the updated policy is posted on our website unless otherwise required by applicable law.
The “Last Updated” date at the top of this page indicates the most recent revision.
CONTACT INFORMATION
Project TCG
Email: support@projecttcg.com
Address:
41-11 Haight St
Flushing, NY 11355
If you have questions regarding an order, shipment, tracking information, or delivery issue, please contact our Support Team during normal business hours.